How can you stop being a Planet Fitness member? Is it easy? You can cancel in two main ways. You can go to your club. Or, you can send a letter. Sending a letter by certified mail is best. Some people find it simple. But others say canceling is hard. This guide helps you write the letter. It tells you how to cancel Planet Fitness the right way using a letter.
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Grasping the Planet Fitness Cancellation Policy
It is important to know the rules. Every gym has rules about how to leave. Planet Fitness has rules too. These rules make up the Planet Fitness cancellation policy. Knowing the policy helps you stop paying.
- The Basics: You cannot cancel online. You cannot cancel by phone most times. Planet Fitness usually asks you to cancel in person or by mail.
- Home Club Rule: You must cancel through your home club. This is the club where you joined. You cannot cancel at a different Planet Fitness club.
- Timing Matters: You need to cancel before a certain date each month. This date is often the 10th of the month. If you cancel after this date, they might charge you for the next month. You need to check your contract or ask your club for their exact cutoff date.
- The Annual Fee: Planet Fitness charges an annual fee once a year. This fee is separate from your monthly fee. You must cancel before this annual fee is due. If you cancel after it is charged, you will likely still have to pay it. Know when your annual fee is charged. It is often a few months after you join, on the same day each year.
- Membership Types: Rules can be a little different for different plans.
- Classic Membership: This plan often has a commitment time, like 12 months. If you cancel before this time is up, you might pay a Planet Fitness cancellation fee. This fee can be around $58. After the first year, you can usually cancel without a fee.
- Black Card Membership: This plan usually has no long-term contract. You can often cancel any time without a fee. You still need to follow the rules about how to cancel and the monthly cutoff date.
Knowing these rules from the Planet Fitness cancellation policy helps you plan. It makes the process smoother.
How to Cancel Planet Fitness: Your Options
You have two main ways to tell Planet Fitness you want to leave. One is going there yourself. The other is sending a letter. Both methods are part of how to cancel Planet Fitness.
Canceling by Visiting Your Club
Many people choose to cancel this way. You go to your home Planet Fitness club.
- What to Do: Go to the front desk. Tell the staff you want to cancel your membership. They will likely give you a form. This is often called the Planet Fitness cancellation form.
- What You Need: You usually need your photo ID. It is also a good idea to have your membership agreement handy, though not always needed. Your member number helps too.
- The Form: Fill out the Planet Fitness cancellation form completely. Make sure all your details are correct. Ask questions if you are unsure about anything on the form.
- Getting Proof: This is important. Ask for a copy of the filled-out form. Ask for written proof that you canceled. This might be a receipt or a signed copy of the form. Do not leave without some kind of paper showing you were there and asked to cancel. This proof helps if they charge you later by mistake.
This method can work well. You talk to a person directly. You fill out a form right there. But, getting clear, written proof can sometimes be tricky. This is where sending a letter can be better.
Canceling by Sending a Letter
This method is often seen as the most secure. It creates a clear, written record. This method requires you to send a letter by mail. Not just any mail, but certified mail Planet Fitness.
- Why Certified Mail? Certified mail gives you proof. When you send certified mail, the post office gives you a tracking number. You can see when the letter was sent. More importantly, you can see when it was delivered. The person receiving it often has to sign for it. This signature is proof they got your letter. This is very important if there is ever a question about whether you canceled.
- The Process: You write a letter stating you want to cancel. You include your membership details. You mail it to your home club using certified mail Planet Fitness service.
- Benefits: This method is great for keeping records. It works well if you cannot go to the club in person. It also helps if you face difficulty cancelling Planet Fitness using other ways. The certified mail receipt and the delivery confirmation are strong proof you followed the rules.
Many people find writing the letter and using certified mail gives them peace of mind. They have solid proof they tried to cancel.
Why Sending a Letter Helps
Sending a letter is a key part of how to cancel Planet Fitness for many people. It is not just about mailing something. It is about making sure you have a record. This record protects you.
Making a Clear Record
A letter is a written statement. It clearly says what you want to do: cancel your membership.
- It has the date you wrote it.
- It has the date you sent it.
- It has all your membership details.
- It states your request plainly.
This is much better than just calling or hoping someone at the desk writes it down right. It removes doubt about your intentions.
Proof You Tried to Cancel
This is where certified mail Planet Fitness is very important.
- The post office gives you a receipt when you mail it. This shows you sent something on a specific date.
- The certified mail service often includes tracking. You can see the letter’s journey.
- The most important part is the delivery confirmation, often with a signature. This proves the letter reached the club. It proves someone there received it.
If Planet Fitness ever says they did not get your request, you have proof. You can show them the certified mail receipt. You can show the delivery confirmation. This record is vital if you face difficulty cancelling Planet Fitness and they try to charge you more fees.
Sending a letter by certified mail makes your cancellation official and traceable. It is a smart move for any member wanting to end their time at the gym without problems later.
Steps to Write Your Cancellation Letter
Writing the letter is not hard. It just needs to have the right information. This section breaks down how to write your cancel Planet Fitness membership letter step-by-step.
Gather Your Information
Before you start writing, get everything you need. This makes writing easier and faster.
- Your Full Name: Use the name on your membership.
- Your Birth Date: This helps them find your account.
- Your Member ID Number: This is the fastest way for them to find you. It should be on your keytag or your membership agreement.
- Your Address: The address linked to your membership.
- Your Phone Number and Email Address: They might need to contact you (though hopefully, they just process the cancellation).
- Your Home Club’s Full Name and Address: You must send the letter to your home club. Find the exact address. You can find it on your contract, their website, or a quick call to the club. Do NOT send it to the Planet Fitness corporate office address unless specifically told to do so by the club or corporate after initial attempts fail.
- Today’s Date: The date you are writing the letter.
- The Date You Want Your Cancellation Effective: Usually, you want it to be effective after your current paid period ends, following their policy cutoff date.
Put all this information together before you type or write.
Format the Letter Correctly
Use a basic business letter format. Keep it clean and easy to read.
- Your Information: Put your full name, address, phone, and email at the top left. Add the date below your contact info.
- Recipient Information: Below the date, on the left side, put the full name and address of your specific Planet Fitness home club. Address it to the club management or membership department.
- Subject Line: Write a clear subject line. This helps the club staff know right away what the letter is about. Good examples:
- “Membership Cancellation Request”
- “Request to Cancel Membership – [Your Name] – Member ID [Your Member ID]”
- “Cancel Gym Membership”
Write the Body of the Letter
Keep the message short and clear.
- Paragraph 1: State your purpose. Clearly say you want to cancel your Planet Fitness membership. Provide your full name and member ID. State the name and location of the club you joined (your home club).
- Example: “I am writing to request the cancellation of my Planet Fitness membership. My name is [Your Full Name], and my member ID is [Your Member ID Number]. I joined at your [City, State] location.”
- Paragraph 2 (Optional but Recommended): Mention you are aware of the Planet Fitness cancellation policy and have met any requirements (like fulfilling a contract term if applicable, or sending before the cutoff date). You can ask when the cancellation will take effect based on their policy.
- Example: “Please process this cancellation request according to your standard Planet Fitness cancellation policy. I understand this may mean my membership remains active until my next billing cycle cutoff date. Please let me know the exact date my membership will end.”
- Paragraph 3: Ask for written confirmation. This is very important proof. Ask them to send you a letter or email confirming your membership is canceled and that you will not be charged again (except for any final charges allowed by the policy, like the last month’s fee depending on timing).
- Example: “Please send me written confirmation that my membership has been canceled. I would like this confirmation sent to my address or email listed above. Please confirm that I will not be charged any further monthly or annual fees after the cancellation is complete.”
- Closing: Add a polite closing. “Sincerely” or “Respectfully.”
Review and Sign
Read your letter carefully.
- Check all names, addresses, and numbers. Make sure your member ID is right.
- Check for any typos or mistakes.
- Sign the letter in blue or black ink below your closing. Type your full name below your signature.
Prepare for Mailing
This final step uses certified mail Planet Fitness and is key to getting your proof.
- Make Copies: Make at least one copy of the signed letter. Keep it in a safe place. You might need it later.
- Mail it: Put the signed letter in an envelope. Write the club’s address on the envelope. Go to the post office. Tell them you want to send the letter by Certified Mail with Return Receipt Requested. This service costs a little extra money. The return receipt is a small card that gets mailed back to you after the club signs for the letter. It is your best proof of delivery.
- Keep Everything: The post office will give you a receipt with a tracking number. Keep this receipt! Also, keep the green or white return receipt card when it comes back to you. Keep the copy of your letter too. Put all these documents together.
Following these steps helps you write a good letter and send it the right way. It gives you the proof you need.
Sample Planet Fitness Cancellation Letter
Here is an example of a letter you can use. You will need to fill in the parts in brackets [ ].
[Your Full Name] [Your Street Address] [Your City, State, Zip Code] [Your Phone Number] [Your Email Address] [Date] Planet Fitness [Specific Planet Fitness Club Name, e.g., Planet Fitness – Main Street] [Specific Planet Fitness Club Street Address] [Specific Planet Fitness Club City, State, Zip Code] Subject: Membership Cancellation Request – Member ID [Your Member ID Number] Dear Planet Fitness Management, I am writing to formally request the cancellation of my Planet Fitness membership. My full name is [Your Full Name], and my date of birth is [Your Date of Birth]. My Planet Fitness member identification number is [Your Member ID Number]. I joined this club located at [Specific Planet Fitness Club Address or City/State]. Please process this cancellation request according to your standard Planet Fitness cancellation policy. I understand that cancellation policies typically require notice before a certain date in the billing cycle (usually the 10th of the month) to avoid charges for the next month. Please confirm the effective date of my membership cancellation based on your policy. I aim for my membership to be canceled effective [Optional: State your desired last date based on understanding policy, e.g., the end of my current billing cycle], provided this request is received before your cutoff date. I also understand that if I had a Classic membership with a term agreement, there might be a cancellation fee if I am canceling before the initial term is complete. Please inform me if any such fees apply to my account. Please send me written confirmation that my membership has been successfully canceled and that I will not be charged any further monthly membership fees or annual fees, other than those required by the policy for the current billing cycle or unfulfilled contract term if applicable. Please mail this confirmation to the address listed above or send it via email to [Your Email Address]. Thank you for your time and assistance. Sincerely, [Your Signature] [Your Typed Full Name]
This sample Planet Fitness cancellation letter includes all the important parts. Use it as a guide to write your own letter. Remember to fill in all the bracketed information correctly.
Where to Send Your Letter
Sending your letter to the right place is very important. If you send it to the wrong place, it might not be processed. Your membership might not be canceled.
Sending to Your Home Club
Most times, you must send your cancellation letter to your home club. This is the specific gym location where you signed up.
- Find the Address: The exact street address of your home club is what you need. Do not just send it to “Planet Fitness.” Find the address on your copy of the membership agreement. Check the club’s specific page on the Planet Fitness website. You can also call the club and ask for the address for sending cancellation letters. Make sure it is the physical address, not a P.O. Box, as certified mail often requires a street address for delivery confirmation.
- Why the Home Club? Each Planet Fitness location is often run like its own small business (a franchise). They handle their own members and cancellations. The corporate office usually does not handle cancellations for individual members.
Sending your certified mail Planet Fitness letter to the correct home club address is a critical step for your cancellation to be processed.
What About the Planet Fitness Corporate Office Address?
You might be tempted to send your letter to the main company address. However, this is usually not the right place to send a membership cancellation letter.
- Corporate Role: The Planet Fitness corporate office handles things like overall brand rules, advertising, and support for the franchise locations. They do not typically manage individual member accounts or cancellations for specific clubs.
- What Happens: If you send your cancellation letter to the Planet Fitness corporate office address, they will likely just tell you to send it to your home club. This causes delays. It could mean you miss the cancellation cutoff date and get charged again.
Only send something to the Planet Fitness corporate office address if:
- You have already tried canceling through your home club (both in person and by certified letter).
- You have proof your home club received your request (like the certified mail return receipt).
- You are still being charged or facing other major problems.
- You are escalating the issue because you are facing significant difficulty cancelling Planet Fitness through the proper channels.
In this situation, you might send a letter to corporate explaining the problem and including copies of your attempts to cancel with the home club. But for a standard cancellation, stick to your home club address.
You can find the Planet Fitness corporate office address on their main website, usually in the “Contact Us” or “About Us” section. As of my last update, the corporate headquarters is in Hampton, New Hampshire, but verify this if you ever need it for escalation.
About Fees and When to Send Your Letter
Money is often a concern when leaving a gym. Knowing about the Planet Fitness cancellation fee and timing helps prevent unwanted charges.
The Planet Fitness Cancellation Fee
Whether you pay a fee to cancel depends on your membership type and how long you have been a member.
- Classic Membership (Term Agreement): If you signed up for a Classic membership with a contract (often 12 months), you agreed to stay for that time. If you cancel before the contract ends, you will likely pay an early Planet Fitness cancellation fee. This fee is often around $58, but check your contract to be sure. If your contract term is finished, you usually do not pay this fee.
- Black Card Membership (No Term Agreement): Black Card memberships usually do not have a long-term contract. You can typically cancel at any time without paying a cancellation fee for ending a contract early.
- Annual Fee: Remember the annual fee. This is not a cancellation fee. It is a yearly charge all members pay (usually around $39 or $49, check your contract). If you cancel after this fee is charged but before the date it covers is up, you generally do not get a refund for the annual fee. You must cancel before its due date to avoid paying it for the coming year.
Always review your membership agreement. It has the exact details about fees that apply to you. If you are unsure, contact your home club before sending the letter to ask about potential fees. Get this information in writing if possible.
Timing Your Cancellation
When you send your letter is just as important as how you send it. Timing prevents getting charged for another month or for the annual fee.
- Monthly Billing Cycle Cutoff: Most Planet Fitness clubs have a monthly cutoff date for cancellations. This is commonly the 10th of the month. If you want your membership to end before the next billing date (which is usually around the 17th of the month), your cancellation request needs to be received on or before the 10th of the current month. If they get your request on the 11th, you will likely be charged for the next month, and your membership will end the month after that.
- Example: Your billing date is the 17th. The cutoff is the 10th. If you send your letter and they receive it on May 9th, your May monthly fee (charged around May 17th) might still go through, but your membership should end before the June 17th charge. If they receive it on May 11th, you will be charged on May 17th AND June 17th, and your membership might end sometime after the June charge.
- Annual Fee Date: Find the date your annual fee is charged each year. You need to make sure your cancellation is fully processed before that date comes up again. If your annual fee is charged on July 1st, and you cancel in late June, you might still be charged the annual fee. Aim to send your letter well in advance of your annual fee date.
- Send Early: Because you are sending by mail, and you are relying on the club to process the request once received, it is safest to send your certified letter as early in the month as possible. Do not wait until the 9th to mail it and hope it arrives by the 10th. Mail it in the first few days of the month to be safe.
Check your membership agreement for your specific billing date and annual fee date. If you cannot find it, contact your club’s Planet Fitness contact information and ask.
Facing Problems Canceling?
Even if you follow all the steps, you might face difficulty cancelling Planet Fitness. This is frustrating, but there are ways to handle it.
What Happens If There Are Issues?
Problems can happen. Maybe the club says they did not get your letter. Maybe they keep charging you even after you got the certified mail confirmation.
- Club Says They Didn’t Get It: This is where your certified mail proof is gold. If you sent it certified mail with return receipt requested, you will get a card back signed by someone at the club. You also have the tracking information showing it was delivered. Show them the proof. Provide copies of the return receipt and tracking details. This makes it hard for them to say they never received your request.
- They Keep Charging You:
- Step 1: Contact the Club: Reach out to your home club again. You can visit in person or call the Planet Fitness contact information for the club. Explain the situation calmly. Tell them you sent a cancellation letter via certified mail on [Date], it was delivered on [Date] (provide tracking info), and you are still being charged. Provide copies of your cancellation letter and the certified mail proof. Ask them to stop the charges and refund any incorrect ones.
- Step 2: Escalate: If talking to the front desk or club manager does not resolve it, ask for contact information for a higher-up within their franchise ownership. Or, if the club is not helping despite your proof, you might then consider contacting the Planet Fitness corporate office address. Write a new letter to corporate, explaining everything. Include copies of your cancellation letter, certified mail proof, and any communication you had with the club. Keep this letter clear and factual.
- Step 3: Bank or Credit Card Company: If the club or corporate does not fix the issue, contact your bank or credit card company. Explain that you canceled your membership on [Date] and have proof, but the company is still charging you. Ask them to stop future payments and dispute the charges that happened after your effective cancellation date. Provide them with copies of your cancellation letter and certified mail proof. This is often very effective.
- Step 4: Consumer Protection: If problems continue, you can file a complaint with consumer protection agencies. This could include your state’s Attorney General office or the Better Business Bureau (BBB).
Document everything. Keep copies of your letter, the certified mail receipts, the return receipt card, bank statements showing charges, and records of calls or emails with Planet Fitness staff (dates, times, who you spoke to, what was said). This documentation is key if you need to dispute charges or file complaints. Dealing with difficulty cancelling Planet Fitness requires patience and good record-keeping.
Keeping Records!
We have said it before, but it is worth saying again. Keep copies of everything related to your cancellation.
Why Saving Documents Matters
This is your proof. It shows you followed the rules. It shows you did what Planet Fitness asks you to do to cancel.
- Your Cancellation Letter: Keep a copy of the signed letter you sent.
- Certified Mail Receipt: The receipt from the post office when you mailed the letter. It has the tracking number.
- Certified Mail Return Receipt: The green or white card that gets sent back to you after the club signs for the letter. This is proof of delivery.
- Any Confirmation from Planet Fitness: If they send you a letter or email confirming your cancellation, save it! This is the best proof you can have.
- Membership Agreement: Keep a copy of your original contract. It has details about your membership type, fees, and cancellation rules (the Planet Fitness cancellation policy).
- Bank/Credit Card Statements: Watch your statements after you cancel. If you see charges you think are wrong, highlight them.
Keep these documents together in a safe place. A folder, a drawer, or even a digital scan saved on your computer. You hope you never need them, but if you face difficulty cancelling Planet Fitness or have billing issues, these records are your best defense.
Finishing Up
Once you have written your letter, copied it, and prepared it for certified mail Planet Fitness, the final steps are simple.
Sending Your Letter and Waiting
Go to the post office. Send your letter using Certified Mail with Return Receipt Requested. Pay the fee. Get your receipt. Keep it safe.
Then, you wait. Wait for the return receipt card to come back in the mail. Wait a few days or a week for the club to process your request.
Keep an eye on your bank or credit card statements. The membership fee is usually charged around the 17th of the month. If your cutoff date was the 10th and you sent your letter before that, you should not see a charge on the next billing date. If you do, refer back to the section on facing problems.
Be patient, but be ready to act if needed. Having sent the certified letter gives you a strong standing.
Common Questions About Canceling
People ask many questions about leaving Planet Fitness. Here are answers to some common ones.
Can I Cancel My Planet Fitness Membership Online?
No. Based on the standard Planet Fitness cancellation policy, you cannot cancel your membership through their website or app. You must cancel in person at your home club or by sending a letter via certified mail.
Can I Cancel by Phone?
Generally, no. Planet Fitness clubs usually do not allow cancellations over the phone. They require a written request (either on their form in person or via certified mail). You can call your club (find their Planet Fitness contact information) to ask questions about the policy or your account, but do not expect to cancel over the phone.
What If I Moved?
If you have moved and cannot easily get to your home club, sending a certified mail letter is usually the best option. You still must send the letter to your original home club’s address, not a new club near you or the corporate office. Make sure the club has your new contact information (address, phone, email) in case they need to reach you, and include it in your letter.
What is the Planet Fitness Cancellation Form?
The Planet Fitness cancellation form is a specific document provided by the club. If you cancel in person, staff will give you this form to fill out and sign. It collects your membership details and confirms your request to cancel. It is their internal way of recording your cancellation request. If you send a certified letter, that letter serves the same purpose as the form – it is your written request.
Will I Get Money Back?
Usually, no. Planet Fitness policies generally do not offer refunds for monthly dues already paid or for the annual fee if you cancel after it has been charged. Your cancellation typically becomes effective after your current paid billing cycle ends, provided you meet the cutoff date requirement. If you paid a monthly fee on May 17th and successfully canceled before the June 10th cutoff, your membership would end before the June 17th charge. You would not get a refund for the May 17th payment, as it covered your membership up to that point.
Your Next Steps
Canceling a gym membership, like Planet Fitness, needs you to follow their specific rules. The best way to make sure you are covered is to send a certified mail letter to your home club.
Taking Control
By writing and sending the letter correctly, using certified mail Planet Fitness, and keeping all your receipts and copies, you take control of the process. You create a clear record. This protects you from unwanted future charges and helps you deal with any difficulty cancelling Planet Fitness that might come up.
Review the Planet Fitness cancellation policy for your specific membership type and home club. Find your member details and your club’s exact address. Use the sample Planet Fitness cancellation letter as a guide. Send it early in the month. Keep your proof.
Ending your membership should be a simple process. By being prepared and following these steps, you make it much more likely that your cancellation will go smoothly.