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How Do I Cancel Planet Fitness Membership: Your Guide
Want to cancel your Planet Fitness membership? You cannot cancel it online or by phone. You usually need to go to your home club in person or send a letter by mail. This guide will explain how to do this simply and clearly.
Starting Your Cancellation Path
Ending your gym membership should be simple. Planet Fitness makes it clear you cannot just click a button online or make a quick phone call. This is part of their Planet Fitness cancellation policy. You must follow their rules. There are two main ways to cancel. You can visit your gym in person. Or, you can send a letter through the mail. Both ways need careful steps to make sure your membership truly stops. Let’s look at these steps.
Choosing How to Cancel Your Membership
You have two main choices for ending your membership. Both are allowed by the Planet Fitness cancellation policy. One way is to go to your specific Planet Fitness club where you joined. The other way is to send a letter.
Visiting Your Club in Person
Many people find going in person is the easiest way. You can talk to someone face-to-face. You can ask questions right away. You can fill out the necessary paperwork at the gym.
Sending a Letter
Sending a letter is needed if you moved far away from your home club. It is also an option if you cannot easily get to the gym. This method requires sending a specific type of letter. It needs to be a certified letter Planet Fitness cancellation. Sending a certified letter gives you proof that the gym got your request.
We will explain both ways in detail. This helps you choose the best option for you. It also helps you follow the steps correctly.
Canceling Your Membership Face-to-Face
This is often the simplest way to make sure your membership stops. You go to the Planet Fitness club where you signed up.
What to Do at the Club
- Go to the Front Desk: When you get to the gym, find the main desk. This is where the staff work. Tell the staff member you want to cancel your membership.
- Talk to Member Services: The staff member will likely direct you to someone who handles memberships. This person is part of the Planet Fitness member services team. They deal with sign-ups, changes, and cancellations.
- Ask for the Cancellation Form: Tell the Planet Fitness member services person you need to cancel. They will give you a special paper. This paper is the Planet Fitness cancellation form. It is needed to officially end your membership.
- Fill Out the Form: The form will ask for your information. You will need your name, address, phone number, and member number. Your member number is on your key tag or in the Planet Fitness app. Make sure you fill out everything correctly. Write clearly.
- Submit the Form: Give the filled-out Planet Fitness cancellation form back to the Planet Fitness member services staff. They will process your request.
- Get Proof: This is very important. Ask for a copy of the filled-out Planet Fitness cancellation form. Or, ask for a paper that says you started the cancellation process. This paper is your proof. It shows you did what you needed to do. Keep this paper in a safe place. You might need it later.
Tips for In-Person Cancellation
- Go During Quiet Hours: It might be better to go when the gym is not very busy. This way, the staff can give you more time and attention. Weekday mornings or mid-afternoons might be quieter.
- Be Prepared: Know your member number. Have your ID with you. This makes the process faster.
- Stay Calm: The staff are there to help you. Be polite. Clearly state what you need.
- Do Not Leave Without Proof: Seriously, make sure you get a paper showing you canceled. This protects you if there are problems later.
Canceling in person means you complete the process right there. You hand in the Planet Fitness cancellation form directly. This is a direct way to handle it.
Canceling Your Membership Through the Mail
This method is useful if you live far from your home club now. Or if you simply prefer to handle things by mail. This way needs specific steps to be sure it works.
Sending a Certified Letter
You must send your cancellation request by mail. But it cannot be just any letter. It must be a certified letter Planet Fitness cancellation. Sending it certified means you get proof the letter was delivered to the gym.
What to Include in Your Letter
Your letter must clearly state you want to cancel your membership. It needs important information so Planet Fitness knows who you are.
Here is what to put in your letter:
- Your Full Name: Write your first and last name exactly as it is on your membership.
- Your Address: Put the address linked to your Planet Fitness account.
- Your Phone Number: Include a phone number where they can reach you if needed.
- Your Email Address: Provide your email address.
- Your Planet Fitness Member Number: This is very important. It helps them find your account fast. You can find this number on your key tag or in the app.
- Your Date of Birth: This helps confirm your identity.
- A Clear Statement: Write that you want to cancel your Planet Fitness membership. State the date you want the cancellation to be effective, if possible, keeping in mind their notice rules.
- Your Signature: Sign the letter at the bottom.
Where to Send Your Letter
You must send the letter to your home club. This is the specific gym location where you joined Planet Fitness. Do NOT send it to the Planet Fitness corporate address. The corporate office does not handle individual membership cancellations. Sending it to the wrong place will cause delays. Your cancellation will not be processed.
To find your home club’s address:
* Look on your membership agreement papers.
* Check the Planet Fitness website for your club’s location page.
* Call your home club and ask for their mailing address for cancellations.
Steps for Sending the Certified Letter
- Write Your Letter: Type or clearly write your cancellation letter. Include all the information listed above. Keep the language simple and direct.
- Make a Copy: Make a copy of your letter before you mail it. This is your personal record.
- Go to the Post Office: Take your letter to a United States Post Office.
- Ask for Certified Mail: Tell the post office worker you want to send the letter by certified mail. You should also ask for a return receipt. The return receipt is a small card or electronic notice. It is signed by the person at Planet Fitness who receives your letter. This is your official proof of delivery.
- Pay the Fee: There is an extra cost to send mail as certified with a return receipt. Pay this fee.
- Get Your Receipt: The post office will give you a receipt. This receipt has a tracking number. Keep this receipt safe! It is proof you mailed the letter as required.
- Track Your Letter: Use the tracking number on the post office website. See when your letter is delivered. See who signed for it using the return receipt information.
Using a certified letter Planet Fitness cancellation is key. It protects you. If Planet Fitness says they did not get your letter, you have the proof of delivery.
Important Things to Know Before Canceling
Before you cancel, there are a few important details from the Planet Fitness cancellation policy you must understand. These details can affect when your membership stops and if you have to pay extra money.
Review Your Membership Agreement
When you joined Planet Fitness, you signed a contract or agreement. This paper has the exact rules for your membership. It explains the Planet Fitness cancellation policy specific to your plan. Find this paper if you can. Read it carefully. Look for details about:
* How much notice you must give before canceling.
* Any fees for canceling early.
* Your Planet Fitness billing date.
Knowing these details from your specific agreement is very helpful. If you cannot find your paper, you can ask the Planet Fitness member services at your club or look for general policy information online (but your signed agreement is the most important).
Timing Your Cancellation Right
This is very important for avoiding extra charges. Planet Fitness charges your Planet Fitness monthly dues on a specific day each month. This is your Planet Fitness billing date.
Look at your bank statement or credit card bill. Find the day Planet Fitness usually takes your monthly payment. That is your Planet Fitness billing date.
The Planet Fitness cancellation policy usually requires you to give notice before your Planet Fitness billing date. Often, this notice needs to be given by a specific day of the month. For example, many gyms require you to cancel by the 10th of the month to avoid being charged for the next month.
- Example: If your Planet Fitness billing date is the 17th of each month, and the policy says you must cancel by the 10th, you need to cancel on or before the 10th to not be charged on the 17th of the next month. If you cancel on the 11th, you will likely still be charged on the 17th, and your membership will end the month after that.
Make sure you start the cancellation process (either in person with the Planet Fitness cancellation form or by sending the certified letter Planet Fitness cancellation) well before the required cut-off date for your billing cycle. Do not wait until the last minute.
The Planet Fitness Cancellation Fee
Some Planet Fitness memberships have a contract for a set time, like 12 months. If you cancel before that time is finished, you might have to pay a Planet Fitness cancellation fee.
- “No Commitment” Plans: If you signed up for a membership plan that says “No Commitment,” you usually do not have to pay a Planet Fitness cancellation fee. You can cancel any time, following the notice rules.
- Commitment Plans: If you signed up for a plan with a required time (like 12 months), check your contract. It will say if there is a Planet Fitness cancellation fee for ending early. This fee can be around $58 or more, but check your specific contract for the exact amount.
If you are on a commitment plan and close to the end of the required time, it might be cheaper to wait a short while longer to avoid the Planet Fitness cancellation fee.
The Annual Fee
Planet Fitness also charges an annual fee once a year. This is separate from your Planet Fitness monthly dues. The date for the annual fee is also in your contract. If your cancellation is not fully processed before your annual fee date, you might still be charged this fee.
To avoid the annual fee, you need to cancel well before its due date, making sure you follow the monthly notice rule too. For example, if your annual fee is charged on July 1st and your billing date is the 17th, and you need to cancel by the 10th of the month before, you would need to cancel by June 10th (at the latest) to avoid both the June monthly dues and the July annual fee. Give yourself even more time if possible.
Knowing about the Planet Fitness cancellation fee, your Planet Fitness billing date, and the annual fee date helps you cancel without surprise costs.
What Happens After You Cancel
Once you have submitted your Planet Fitness cancellation form in person or sent your certified letter Planet Fitness cancellation, the process starts. But it does not end immediately.
The Processing Period
It takes some time for Planet Fitness to process your cancellation. The Planet Fitness cancellation policy might state they need a certain number of days to handle it after receiving your request. This is why sending it early is important. Especially if you are trying to beat your Planet Fitness billing date or an annual fee date.
Checking Your Bank Statements
This is a very important step after canceling. For a few months, check your bank account or credit card statements very carefully. Look for any charges from Planet Fitness.
You should not be charged Planet Fitness monthly dues after your cancellation is complete. Remember the timing rule: you might still be charged one last monthly payment if you canceled after the cut-off date for your billing cycle. This is usually okay.
However, if you see charges after that final expected payment, something is wrong. Your membership might not have been stopped correctly.
What to Do If You Are Still Charged
If Planet Fitness charges you Planet Fitness monthly dues after your cancellation should have been final, take action:
- Contact Your Home Club: First, call or visit the Planet Fitness club where you canceled or sent the letter. Explain that you canceled on [Date] and are still being charged. Provide your proof (copy of the Planet Fitness cancellation form or your certified mail tracking/return receipt). Ask them to fix the error and refund the incorrect charges. Talk to Planet Fitness member services.
- Contact Planet Fitness Corporate: If the club does not help, you might need to contact Planet Fitness corporate. Finding the right contact can be tricky, as they prefer issues go through the club. However, for unresolved billing problems, you might need to find a customer service number or corporate contact. You can try searching for “Planet Fitness corporate customer service.” Having your proof of cancellation is vital here too.
- Dispute the Charge with Your Bank/Card Company: If neither the club nor corporate helps, contact your bank or credit card company. Tell them you canceled a service but are still being charged. Provide them with your proof of cancellation. They can often reverse the charges for you. This is called filing a chargeback or dispute.
Keeping your proof is your best defense against wrong charges. Whether it is the copy of the Planet Fitness cancellation form or the proof of delivery for your certified letter Planet Fitness cancellation, hold onto it until you are sure no more charges will come.
Common Questions About Canceling Planet Fitness
People often have similar questions when trying to cancel their membership. Here are answers to some frequent ones.
Can I Cancel Planet Fitness Online?
No. You cannot cancel your Planet Fitness membership online through their website or app. The Planet Fitness cancellation policy requires you to cancel in person at your home club or by sending a certified letter.
Can I Cancel Planet Fitness Over the Phone?
No. You cannot cancel your Planet Fitness membership by calling the club or a customer service number. Cancellation must be done either in person or via certified mail. You can call Planet Fitness member services with questions about the process, but they cannot complete the cancellation over the phone.
What is the Planet Fitness Corporate Address?
The Planet Fitness corporate address is their main headquarters location. However, you should almost always send your cancellation letter to the address of your specific home club, not the corporate office. Sending it to corporate will likely result in delays or your cancellation not being processed correctly according to the Planet Fitness cancellation policy.
Is There a Planet Fitness Cancellation Form Online?
You might be able to view information about cancellation online, but you cannot download and submit a usable Planet Fitness cancellation form from the internet to cancel your membership. The form must be filled out and submitted either in person at the club or sometimes printed from a link provided by the club to be included with your certified letter, but you cannot simply fill one out online to cancel.
How Much Are Planet Fitness Monthly Dues?
Planet Fitness monthly dues vary depending on the type of membership plan you chose and where you live. The standard basic membership and the higher-tier Black Card membership have different monthly costs. Check your original contract or a recent bank statement to see your exact Planet Fitness monthly dues. The amount you pay each month is what will continue to be charged until your cancellation is complete.
When is My Planet Fitness Billing Date?
Your Planet Fitness billing date is the specific day of the month when your Planet Fitness monthly dues are taken from your bank account or charged to your credit card. This date is set when you join. You can find your Planet Fitness billing date by looking at your past bank statements or by asking the staff at your home club’s Planet Fitness member services. Knowing this date is key for timing your cancellation correctly to avoid an extra month’s payment.
What is the Planet Fitness Cancellation Policy?
The Planet Fitness cancellation policy is the set of rules and steps you must follow to end your membership. Key parts usually include: you must cancel either in person or by certified mail, you often need to provide notice by a certain day of the month before your billing date, and there might be a fee (Planet Fitness cancellation fee) if you are in a commitment plan and cancel early. The exact policy details, including the notice period and fees, are written in the membership agreement you signed.
How Much is the Planet Fitness Cancellation Fee?
If you have a membership with a set term (like 12 months) and you cancel before that term ends, you might pay a Planet Fitness cancellation fee. The amount varies by contract and location, but it can be around $58. If you have a “No Commitment” membership, you usually do not pay a Planet Fitness cancellation fee. Always check your specific contract for the exact amount and conditions.
What if I Lost My Membership Card?
You do not need your physical membership card or key tag to cancel. You will need to provide your name, address, date of birth, and possibly your member number (which you can often find in the Planet Fitness app even without the card) so the staff can find your account. Your ID is usually required to confirm who you are, especially for in-person cancellation using the Planet Fitness cancellation form.
What if I Moved Far Away?
If you moved more than a certain distance (often 25 miles) from your home club and there is not another Planet Fitness club close to your new home, the Planet Fitness cancellation policy sometimes allows you to cancel without a Planet Fitness cancellation fee, even if you are in a commitment plan. You would need to provide proof of your new address (like a utility bill). In this case, you would usually cancel by sending a certified letter Planet Fitness cancellation to your original home club, including your proof of address. Contact Planet Fitness member services at your old club or check your contract for the exact rules on moving.
Can Someone Else Cancel For Me?
Generally, no. The Planet Fitness cancellation policy requires the member whose name is on the account to request the cancellation. This means you must go in person yourself to sign the Planet Fitness cancellation form or be the one who writes and sends the certified letter Planet Fitness cancellation. This is to protect your account and private information.
What if I Have a Medical Reason to Cancel?
Some membership agreements and state laws have provisions for canceling due to medical reasons or disability. You would likely need to provide a doctor’s note. Check your contract or talk to Planet Fitness member services at your club about their specific rules for medical cancellations. You would still likely need to follow the process (in person or certified letter Planet Fitness cancellation) but might avoid a Planet Fitness cancellation fee.
Wrapping Up Your Cancellation Process
Ending your Planet Fitness membership needs you to follow specific steps. You cannot cancel online or by phone. The Planet Fitness cancellation policy makes you cancel either in person at your home club or by sending a certified letter Planet Fitness cancellation.
Make sure you understand your membership agreement. Pay close attention to your Planet Fitness billing date and any Planet Fitness cancellation fee or annual fee rules. Timing is very important to avoid paying extra Planet Fitness monthly dues.
When you cancel, get proof! Keep a copy of the Planet Fitness cancellation form or the tracking and delivery confirmation for your certified letter Planet Fitness cancellation. This proof is your safeguard. Check your bank statements afterward to be sure the billing stops. If there are problems, use your proof to resolve them with Planet Fitness member services or your bank.
By following these steps carefully, you can successfully cancel your Planet Fitness membership.